These terms are the agreement between you and Axiom for use of the Axiom platform and services. They cover what the service does, what it does not do, who owns what, what you pay, and how either of us ends it.
The service
Data and confidentiality
Your obligations
Fees and term
Risk and liability
Notes in the margin are a plain-language summary, written to help you find what you need. They are not part of this document and have no legal effect. Where a note and a clause differ, the clause governs.
These Terms of Service (the Terms) form a binding agreement between you and Axiom, a sole proprietorship of Sumansh Gautam, established in Nepal (Axiom, we, us). They govern your access to and use of the Axiom website, platform, and related services (together, the Service).
You accept these Terms by creating an account, uploading a file, or otherwise using the Service. If you do not accept them, do not use the Service.
If you use the Service on behalf of a company or other organisation (the Customer), you represent that you are authorised to bind that organisation, and you in these Terms means that organisation. If you lack that authority, you must not use the Service.
Where we and the Customer have signed a separate written order form, master services agreement, data processing addendum, or non-disclosure agreement, that signed document governs to the extent it conflicts with these Terms. Absent a signed document, these Terms are the whole of the agreement.
The Service is offered for business use only. It is not directed at consumers and not intended for anyone under 18. You must be capable of forming a binding contract to use it.
You agree to provide accurate account and organisation details and to keep them current. You are responsible for all activity under your account and for the confidentiality of your credentials, including credentials issued to your personnel.
You must notify us promptly at security@axiomvouch.com if you know or suspect that an account has been accessed without authorisation. We offer two-factor authentication and we recommend you require it for every user with access to Customer Data.
You are responsible for ensuring that everyone you give access to is bound by obligations no less protective than these Terms.
The Service reconciles deductions taken against your invoices with the contract terms and supporting records that govern them, and assembles the evidence for the ones that do not reconcile.
In outline: you upload accounts-receivable exports, remittance advices, and the contracts behind the accounts. The Service normalises those files, extracts the governing terms, reconciles each deduction against them, and produces Findings with a workpaper behind each one showing the clause, the source page, and the arithmetic. Where a Finding supports a dispute, the Service assembles a Dispute Package for your review.
Files are accepted in CSV, XLSX, and PDF format, uploaded through the browser, subject to per-request limits on file count and total size that the upload interface states at the time of upload.
Coverage — the number of invoices reviewed in a period and how often the review runs — is determined by your Order.
These limits are part of the design of the Service, not temporary gaps, and you should not plan around their removal:
The Service uses large language models to read documents and extract contract terms into a structured form. Deterministic code, not a model, performs the reconciliation arithmetic that produces a Finding. Model output is validated against a fixed schema before it is used, and output that fails validation is rejected rather than passed on.
Findings are reviewed by a person before they are delivered to you, and items that cannot be resolved against the contract language are flagged for review rather than resolved by guess.
Automated extraction can still be wrong. A model can misread a clause, miss an amendment, misattribute a term to the wrong agreement, or fail to recognise a document it has not seen before. You must review every Finding and every Dispute Package, and satisfy yourself that it is correct, before you rely on it or send it to anyone.
Customer Data is sent to the model providers listed on our subprocessors page solely to produce Output for you. We contract with those providers on terms that prohibit the use of Customer Data to train their models. We do not train any model on Customer Data ourselves.
You are responsible for deciding what to do with Output. Every decision to raise, send, escalate, settle, or abandon a dispute is yours.
The Service does not provide legal, accounting, tax, or other professional advice, and no part of the Output is advice of that kind. Nothing in the Service creates an attorney-client, accountant-client, or fiduciary relationship between you and us.
Axiom is not a licensed public accounting firm and is not a law firm. The word "audit" as used on this site and in the Service describes a commercial review of your deduction and remittance records. It does not describe, and the Service does not perform, an audit, examination, review, compilation, or attestation engagement under any professional auditing or assurance standard, and no Output may be presented, filed, or relied on as one.
A draft letter in a Dispute Package is business correspondence prepared for your signature. It is not a legal demand, a notice under any contract or statute, or a pleading, and it has not been reviewed by a lawyer for your situation.
Findings frequently turn on the interpretation of your commercial agreements. Where interpretation is contested, or an amount is material to you, engage your own qualified professional advisers. We recommend you have counsel review your dispute correspondence before it goes out.
We do not guarantee that any deduction identified by the Service is in fact invalid, that any dispute you raise will succeed, or that you will recover any amount at all.
Whether an amount is recovered depends on matters outside our control, including the accuracy and completeness of the files you provide, the terms and amendments actually in force between you and your counterparty, your counterparty's own position and willingness to pay, your commercial relationship with them, applicable limitation periods and contractual deadlines, and how and when you pursue the matter.
Any figure describing potential, illustrative, or typical recovery — on this site, in a proposal, in a sample audit, or in any Output — is an estimate based on the records provided. It is not a forecast, a promise, or a representation that a specific amount is collectable.
The Service does not track, calculate, or advise on limitation periods, contractual claim deadlines, or notice requirements. Those deadlines are yours to monitor, and a Finding delivered close to one may be too late to act on.
We aim to return first Findings within two business days of a complete set of files reaching the Service. That is a target we work to, not a contractual commitment, and it depends on the files being complete, legible, and in a supported format.
No availability commitment. We provide no service-level commitment, uptime target, or availability warranty on any plan. The Service may be unavailable for maintenance, for changes, or because a third party we depend on is unavailable.
We may change, add to, or discontinue features of the Service. Where we discontinue a feature you materially rely on and do not offer a substantially equivalent replacement, you may terminate under the exit terms in these Terms and we will refund any prepaid fees covering the period after termination takes effect.
We may suspend the Service or any account immediately where required by law, in response to a security incident, for non-payment that remains uncured after notice, or where continued use presents a material risk to the Service or to other customers. Except where the law or a live security risk prevents it, we will tell you why.
Early-access features. We may offer features labelled beta, preview, or early access. Those are provided as is, may change or be withdrawn without notice, are excluded from every warranty and commitment in these Terms, and should not be relied on for anything you cannot afford to have go wrong.
You own Customer Data. Nothing in these Terms transfers any ownership in it to us.
You own the Output produced for you. On delivery, we assign to you all rights we hold in the Findings, workpapers, and Dispute Packages produced from your Customer Data, and you may keep and use them without restriction, including after this agreement ends.
We own the Service. The platform, engine, models, methods, prompts, schemas, templates, interfaces, and documentation, and all intellectual property in them, remain ours. Output is produced using them; receiving Output does not grant you any right in them beyond the right to use the Output.
You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and process Customer Data, and to permit our Subprocessors to do so, solely to provide, secure, and support the Service for you. That licence exists to run the Service and for no other purpose, and it ends when the data is deleted.
We do not use Customer Data to train, fine-tune, or improve any machine-learning model, ours or anyone else's. We do not sell Customer Data, license it, or share it for anyone's marketing. We do not build or publish benchmarks, indices, or datasets derived from it.
If you send us feedback, suggestions, or feature requests, we may use them to improve the Service without obligation to you. Feedback is not Customer Data — do not include confidential information in it.
Confidential Information means non-public information disclosed by either party that is marked confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure. Customer Data is your Confidential Information. The non-public elements of the Service are ours.
Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under this agreement, and disclose it only to personnel and Subprocessors who need it and are bound by confidentiality obligations no less protective than these.
These obligations do not apply to information that is or becomes public without breach, that the receiving party already held without a duty of confidence, that it receives from a third party free to disclose it, or that it develops independently without reference to the other party's information.
A party compelled by law to disclose Confidential Information may do so, but must — where legally permitted — give prompt notice so the other party can seek protection, and must disclose only what is required.
These obligations continue for three years after this agreement ends, and for as long as the law protects it in the case of a trade secret.
We maintain technical and organisational measures designed to protect Customer Data, including encryption in transit and at rest, tenant isolation enforced at the database layer, role-scoped access, session controls, an activity trail, and validation and malware scanning of uploaded files. Our current practices are described in our privacy policy.
Axiom has not undergone any third-party security certification or attestation audit. We make no claim to hold one, and no statement on this site or in the Service should be read as one. We will say so plainly if that changes.
Uploaded intake documents are deleted 30 days after the corresponding deliverables are delivered. Findings, workpapers, and ledger records remain available in your account for as long as your account is open. Full retention periods are set out in our privacy policy.
Where we process personal data contained in Customer Data, we do so as a processor acting on your documented instructions, and you remain the controller. On request before the first upload, we will enter into a data processing addendum and a non-disclosure agreement with you.
We will notify you without undue delay after becoming aware of a personal-data breach affecting your Customer Data, and provide the information you reasonably need to meet your own notification obligations.
We engage Subprocessors to provide the Service. The current list, what each one does, and where each processes data is published at our subprocessors page. We remain responsible for their performance.
You are responsible for the accuracy, completeness, quality, and legality of Customer Data. Output is produced from the files you provide; incomplete or superseded records produce incorrect Findings, and we have no way to detect a contract amendment you did not upload.
You represent and warrant that:
You are responsible for your own use of Output, including every decision to raise, send, escalate, settle, or withdraw a dispute, and for your commercial relationships with your counterparties.
You must not, and must not permit anyone else to:
We may suspend access for a breach of this section. Where the breach is material or repeated, we may terminate under the termination clause below.
Each party will comply with applicable export control and economic sanctions laws. You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, that you are not a restricted or denied party under any applicable sanctions list, and that you are not owned or controlled by such a party.
You must not make the Service available to any such party, or use it for any purpose prohibited by those laws.
We offer a one-time audit at no charge, covering up to 20 invoices. No payment details are required to run it, and running it does not commit you to a paid plan.
The workpaper behind each Finding delivered in the free audit is yours to keep, whatever you decide next.
The free audit is offered once per organisation, and it may not be used to evaluate the Service on behalf of a competitor. We may decline or withdraw it where it is being used other than as intended, and we may change or end the offer for new customers at any time.
Every disclaimer in these Terms applies to the free audit exactly as it applies to a paid plan.
Fees, invoice volumes, and cadence are those stated in your Order. Our published plans are:
| Plan | Fee | Coverage |
|---|---|---|
| Audit | $0, one time | 20 invoices, one-time review |
| Pilot | $4,900/mo billed annually, or $5,750/mo billed monthly | 500 invoices per month, reviewed weekly |
| Bureau | $9,400/mo billed annually, or $11,000/mo billed monthly | 1,200 invoices per month, reviewed daily |
| Enterprise | Base fee plus a negotiated share of collections | Volume and cadence per your Order |
Unless your Order says otherwise: fees are quoted and payable in US dollars; subscription fees are invoiced in advance of the period they cover; and invoices are due within 30 days of the invoice date.
Fees are exclusive of taxes. You are responsible for all sales, use, value-added, goods-and-services, and similar taxes on the fees, other than taxes on our income. Where you are required by law to withhold tax from a payment, you will gross up the payment so that we receive the amount we would have received without the withholding, and you will provide the withholding certificate we need to claim relief.
Overdue amounts may accrue interest at 1.5% per month, or the maximum the law allows if lower, from the due date until paid. If an invoice is more than 30 days overdue we may suspend the Service after giving you at least 10 days' written notice and an opportunity to cure.
Bank charges, currency conversion costs, and payment-platform fees on your side are yours. You must raise any dispute about an invoice within 30 days of its date, and pay the undisputed balance in the meantime.
We may change our fees for a renewal term by giving at least 30 days' written notice before the current term ends. Fees for a term already paid for do not change.
A paid plan runs for an initial term of three months from the start date in your Order, and renews for successive terms of the same length unless either party gives notice.
Renewal is automatic, and stopping it is not. Unless you give notice, your plan renews for another three-month term at the end of the current one and you are invoiced for it. We will send a renewal reminder to your account email address at least 14 days before each renewal.
After the initial term, either party may terminate for convenience on 30 days' written notice, effective at the end of that notice period.
How to cancel. Email support@axiomvouch.com from an address on your account, or use the cancellation control in your account settings if one is available. We will acknowledge in writing within two business days. You do not need to give a reason, speak to anyone, or accept a retention offer, and we will not require a phone call to process it.
You keep every report we have delivered. Termination does not affect your ownership of Output already delivered, and you may export it before your account closes.
Fees already paid are not refundable, and we do not claw back fees, except where these Terms expressly provide otherwise — on a discontinued feature you relied on, or on your termination for our uncured material breach.
Either party may terminate immediately on written notice if the other commits a material breach and does not cure it within 30 days of notice describing it, or becomes insolvent, enters administration or liquidation, or ceases business.
On termination: your right to use the Service ends; fees accrued up to the effective date remain payable; and we will delete Customer Data in accordance with our privacy policy, subject to any retention the law requires. Export your data before the effective date — after deletion runs, we cannot restore it.
Sections that by their nature should survive termination do so, including ownership, confidentiality, fees accrued, disclaimers, limitation of liability, indemnities, and governing law.
We warrant that we will provide the Service with reasonable skill and care, and that we will not materially reduce its security measures during a term you have paid for.
Except for that warranty, the Service and all Output are provided as is and as available, and we disclaim all other warranties, express, implied, or statutory, to the fullest extent the law allows — including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment.
In particular, we do not warrant that the Service will be uninterrupted or error-free, that it will identify every recoverable deduction or avoid identifying one that turns out to be valid, that any Finding is accurate or complete, that any extracted contract term correctly reflects the underlying agreement, or that any amount will be recovered.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply to the fullest extent permitted, and nothing in these Terms excludes a right you have that cannot lawfully be excluded.
To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost recoveries, lost or damaged data, loss of goodwill, or business interruption, whether in contract, tort, or otherwise, and whether or not the party was advised such loss was possible.
Cap. To the fullest extent permitted by law, each party's total aggregate liability arising out of or relating to this agreement is limited to the total fees you paid or owed us for the Service in the twelve months immediately before the event giving rise to the liability. Where no fees have been paid — including use of the free audit — that cap is one hundred US dollars (US$100).
Deductions and recoveries are expressly outside our liability. We are not liable for a deduction the Service did not identify, for a Finding that proves incorrect, for an amount you failed to recover, for a claim that became time-barred, or for any consequence of a dispute you raised with a counterparty — including damage to a commercial relationship.
What is not capped. Nothing limits either party's liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, for your obligation to pay fees due, for a party's breach of the other's intellectual property rights, or for any liability that cannot lawfully be limited.
These limits apply in aggregate across all claims, and they survive any failure of an exclusive remedy of its essential purpose. The allocation of risk in this section is a fundamental part of the bargain between us and is reflected in the fees.
We will defend and indemnify you against a third-party claim that the Service, used as permitted by these Terms, infringes that third party's intellectual property rights, and we will pay damages and costs finally awarded or agreed in settlement. If such a claim is made or likely, we may modify the Service, obtain a licence, or terminate the affected part and refund prepaid fees for the unused period. This does not cover a claim arising from Customer Data, from your use in breach of these Terms, or from combining the Service with anything we did not supply.
You will defend and indemnify us against a third-party claim arising from Customer Data — including a claim that providing it to us breached a confidentiality obligation, a data-protection law, or a third party's rights — from your use of Output, including a dispute you raised with a counterparty, or from your breach of the acceptable use or trade-controls sections.
In each case the indemnified party must notify the other promptly, give it control of the defence, and provide reasonable cooperation at the indemnifying party's expense. No settlement that admits fault or imposes an obligation on the indemnified party may be made without its consent.
We may update these Terms. Every version carries a version number and an effective date, and the change log at the foot of this page records what changed.
For a change that materially reduces your rights or increases your obligations, we will give at least 30 days' notice before it takes effect, by email to your account address or by notice in the Service. Other changes take effect when published.
If you do not accept a material change, you may terminate before it takes effect by notice to us, and we will refund any prepaid fees covering the period after termination. Continuing to use the Service after a change takes effect means you accept it.
This agreement, and any dispute arising out of or in connection with it, is governed by the laws of Nepal, without regard to its conflict-of-laws rules.
Before starting formal proceedings, the parties will try in good faith to resolve the dispute by discussion for 30 days after written notice describing it. This does not prevent either party from seeking urgent injunctive relief.
Any dispute not resolved that way will be finally settled by arbitration under the Arbitration Act, 2055 (1999) of Nepal, before one arbitrator, seated in Kathmandu, Nepal, conducted in English. The award is final and binding, and judgment on it may be entered by any court of competent jurisdiction.
Either party may bring a claim in a court of competent jurisdiction for urgent injunctive or equitable relief, or to protect its intellectual property or confidential information, without first arbitrating.
Disputes are resolved individually. Neither party may bring a claim as a class, collective, or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Entire agreement. These Terms, your Order, and any signed agreement between us are the entire agreement about the Service and supersede every prior discussion, proposal, and representation. Neither party relies on any statement not set out in them, save for fraud.
Assignment. Neither party may assign this agreement without the other's written consent, except that either may assign it in full to a successor in a merger, reorganisation, or sale of substantially all its assets, on notice. We may assign it to an entity we form to continue this business, on notice to you. Any other purported assignment is void.
Subcontracting. We may engage Subprocessors and subcontractors, and we remain responsible for their performance under this agreement.
Force majeure. Neither party is liable for a delay or failure caused by an event beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, labour action, failure of a utility or telecommunications network, or failure of a third-party platform on which the Service depends. Payment obligations are not excused.
Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed if it cannot be, and the rest continues in force. A failure to enforce a provision is not a waiver of it.
No third-party beneficiaries. This agreement is between you and us. No one else may enforce it.
Independent contractors. The parties are independent contractors. Nothing here creates a partnership, joint venture, agency, employment, or fiduciary relationship.
Notices. Legal notices to us must be sent to legal@axiomvouch.com and, where a postal address is required, to the address published on this page. Notices to you are sent to your account email address. Notice is effective on delivery, or on the next business day if delivered outside business hours.
Publicity. Neither party may use the other's name or marks publicly without prior written consent. We will not name you as a customer, or describe your deductions or recoveries, without it.
Time limit for claims. Except for a claim for unpaid fees, neither party may bring a claim arising out of this agreement more than twelve months after the party bringing it knew, or ought reasonably to have known, of the facts giving rise to it. Where the law prohibits shortening a limitation period, the statutory period applies instead.
Electronic communications. You agree to contract, receive notices, and receive records from us electronically, and that an electronic record or signature satisfies any requirement that a document be in writing or signed. You may withdraw this consent by writing to us, in which case we may have to close your account, since the Service is delivered electronically.
Third-party resources. The Service and this site may link to material we do not control. We do not endorse it, we are not responsible for it, and your use of it is governed by whoever provides it.
Language. These Terms are made in English. Any translation is for convenience, and the English text governs.
These Terms are offered by Axiom, a sole proprietorship of Sumansh Gautam, established in Nepal.
| Topic | Address |
|---|---|
| Legal notices and these Terms | legal@axiomvouch.com |
| Privacy, data protection, and data-subject requests | privacy@axiomvouch.com |
| Security reports and vulnerability disclosure | security@axiomvouch.com |
| Everything else | support@axiomvouch.com |
A postal address for legal notice is available on request from Axiom, a sole proprietorship of Sumansh Gautam — write to the legal address above and we will provide it. Notices sent to that address are effective in the meantime.
Every published version of this document, and what changed in it.
First complete published version. Replaces two placeholder notices that deferred every substantive term to an unsigned engagement letter and stated that no customer records were processed — which the shipped upload and audit pipeline had already made untrue.